Returns or exchanges
RETURNS
If for any reason you are not completely satisfied with your purchase, please return it to us within 14 days of receipt, following the returns procedure below.
Please note : sale items cannot be returned or exchanged !
*Please contact us as soon as possible within those 14 days , using the 'contact us' form and quoting ‘ Return’ or ‘Exchange’ in the subject bar . Mention your name, order number, items you wish to return for a refund, or items you wish to exchange.
We will send you an email authorising the return with a Returns Number. Please do not send items back to us before we have authorised your request.
*All items must be returned in their original condition, in their original packaging, and with all original tags still attached. We cannot refund or exchange items that have been worn, used, washed, assembled, have their tags removed, or the packaging damaged. In such a case we will not be able to offer you a refund or an exchange, and the items will be returned back to you at your cost.
* Please add a note stating clearly your name, address details, the Returns Number, the items you are returning inc the reason why you wish to do so. In case you wish to exchange an item, please write down the items you would wish to receive instead inc colour and size. Add this note to the parcel.
*Please make sure you pack the parcel properly and securely. We cannot accept poorly packed exchanges or returns.
*Write our address clearly on the front and don't forget to write your own name and address clearly on the back of the parcel.
The return address is :
The Pippa & Ike Show
59 Gloucester Road
Bishopston
Bristol
BS7 8AD
United Kingdom
*Send the package using a tracked service (for example Recorder Signed For, Special Delivery etc) You are resposible for the costs of returning an item.
*Keep your proof of postage untill we have received and processed your return. Claims for lost or damaged returns parcels will not be accepted. The return parcel is your responsibility untill we have received it and have signed for it.
*We try to process returns as quickly as possible, but please allow up to 28 days.
*Subject to all returned item conditions being met (see above) we will credit the card used for the purchase for the sum paid for the item(s) minus the postage.
EXCHANGE
*Follow the same procedure as with a return (see above).
All exchanges are subject to product availability !
Please state clearly on the Returns/Exchange form we emailed you wit your Returns Number, which items you wish to return and which items (inc size and colour) you would like to receive instead. Subject to all returned item conditions being met (see above) and product availability, we will send you the new items. Delivery charches will apply to exchanges. You will be charged or credited for the price difference between the exchanged goods.
DAMAGED/FAULTY GOODS CLAIMS.
*If you have received an item that is damaged or has a factory fault, please contact us within 5 days of the arrival of the pakage. Please inspect your purchase immediately upon receipt (including damage to the package), as no claims for damaged or faulty items will be honoured after 5 days !
Contact us using the Contact Us form, and quote 'Damage/Faulty item' in the subject heading. We will authorize your returns request with a Return Number, and you will be asked to return the damaged/faulty item to us. We will process the claim, make a refund or send you a replacement if available.
*If the damage is caused by shipping, the delivery company might require an inspection, so please keep all packing materials.
CANCELLATION
In addition to our returns policy, you may cancel your purchase within 7 working days, beginning on the day of receipt of the goods, for a full refund. PLease follow the returns procedure (above). Return delivery charges will be at your cost.
If you decide to cancel your order BEFORE we have shipped it to you, please be so kind to contact us asap : 0044 (0)117 9241579
If you have any questions regarding returns or exchanges, please feel free to contact us via the contact page, we are here to help and answer your questions !
Statutory rights : Your UK statutory rights are not affected by our Returns Policy.